WE ARE

We provide a full suite of IT and consulting services
Specialized for Banks and ATMs

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What makes us different

Wall to Wall Service

Resolution Focus

We focus on the time to resolve not the time to respond

OEM Agnostic

Universal Technician: A single technician can support all technologies found in an office

Multi-Vendor ATM Support

Enterprise Projects Deployment

Dedicated support staff trained across all operating platforms

Before and After Partnering HTx

Without HTx You Have:

  • Multiple vendors that focus on ticket closure and not the resolution
  • Less time to service clients since branch staff needs to coordinate services through multiple vendors
  • Reduced customer experience due to no accountability with multiple vendors
  • An increase in unexpected expenses since they are managed to the contract
  • A risk of potential exposure during a pandemic by using multiple technicians on site

Partnering with HTx You Have:

  • A single technician that is hardware agnostic to enhance service levels, by focusing on the resolution of the issue
  • Minimized staff burden to allow them to focus on BAU, while HTx manages your daily service needs
  • Optimized customer experience by having a single point of contact to quickly resolve issues
  • A reduction in overall expenses by eliminating multiple service agreements
  • Reduced potential exposure risks during a pandemic with our Universal Technician approach

Featured Services

commited to exceeding customer expectations

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What can we can help you with

WIFI SOLUTIONS

We will design, install and service a secure and reliable Wi-Fi solution that allows your staff to promote mobile initiatives, inform customers, and monitor behavior.
 

JACKPOTTING PREVENTION

HTx can ensure your ATM is locked down and secure both from a hardware and software standpoint to defend against physical ATM attacks like jackpotting.
 
 

WINDOWS UPDATE

Win7 will no longer be supported as of January 2020. We can provide all the support and expertise you need to upgrade your ATM fleet now to Win10 to maintain security and compliance.
 
 
 

Supported Hardware

0 +
ATMS
1500 +
LOCATIONS SUPPORTED
100 +
TCRS
50000 +
END POINT DEVICES
0 +
SERVERS
12000 +
DESKTOPS
6000 +
PRINTERS
2 hours and 20 mins
 MTTR across 172,000+ devices

OVER OF EXPERIENCE

Our technicians are experienced in providing support to a wide variety of ATM suppliers
and are skilled to take on even the most difficult or advanced technical issues.