Central Command Center

The HTx Services Command Center centrally coordinates our teams’ activities, from small scale daily operations to major mobilizations.

Directing our efforts from one consolidated hub provides us the ability to set standard processes, and drive predictable results that exceeds customer expectations.

We design and deliver services for our customers, at every hour of every day-regardless of what is happening in the environment.  The Command Center team is always monitoring the environment, and always ready to act when there’s trouble.

 

Services supported include:

  • Technician route management and oversight
  • Service-level compliance
  • Service desk operations
  • Level 2 remote support
  • ATM monitoring
  • Infrastructure monitoring