SERVICE DELIVERY TECHNICIAN I
Jun 19, 2019 | Meeting
The Service Delivery Technician I is a client facing technical position for HTx Field Services Team. The SDTI is responsible for providing end-to-end support to assigned Financial Centers and/or clients within a given sub-region; ensuring that all problems are resolved, or directed to the appropriate department. The SDTI will diagnose system hardware, software, and operator problems recommending and performing remedial actions to resolve the incident(s).
Support Financial Centers and back office staff by maintaining equipment through preventative maintenance, installations, modifications, and repairs on all affiliated hardware including ATMs (stand alone and branch located), Teller/Platform System, Voice, Networking, and Data Communication equipment.
Administrative duties are expected to be completed in order to ensure that management is provided with the information necessary to track progress and staffing needs, these include: